Louisville German Auto Repair

The only place I take my BMW for service.

As always A Excellent place to have your automobile repaired. Thank you!

Very pleased with the service on my Mercedes. Hopefully won't need anything else but will go back if I do.

Excellent fair service, never feel taken advantage of

I took my car in after I got several warning lights that came on. I have a warranty through Carmax and it was actually Carmax who recommended LFM to me. I walked into the shop and it was the nicest auto shop I have ever been in. They have free sodas, snacks, coffee etc. They also had a variety of magazines, including Better Homes and Gardens and Saveur, which I really appreciated. I looked around and there were certificates on the wall of BMW and Mercedes training certificates. Then I started looking at all the cars outside, and I realized that they were all fancy cars. It looked like this a place where people who know about cars go. I know nothing about cars! I practically have a sign on my forehead that says please take advantage of me, because I don’t know any better. I started fearing that this place wouldn’t accept my little Chevy Cruze. I met with Jason who was incredibly friendly and professional and eased all my fears. He said he would let me know in a couple of hours what was wrong with the car and he was true to his word. The next day after the warranty people called him back, he left a voicemail and said I actually needed to go to a Chevy dealership because it was covered under a different type of warranty. I called the Chevy dealership before I talked to Jason because I feared I would get there and they wouldn’t actually cover it. There was no need though because JASON HAD ALREADY CALLED- just out of the kindness of his heart. This company sees much nicer cars than mine and was now making no money off of my car, but Jason still went above and beyond for me. That is truly amazing customer service!

Been coming to LFM for over 5 yrs. I don’t trust my cars with anyone else. Honest, professional and accountable. Highly recommend.

Great communication and very thorough.

Got tired of the Tafel Motors shakedown meant to get customers to buy extra or unnecessary services that weren't due or aren't factory recommended by overstating the need on my out of warranty Mercedes E350, not to mention the excessive charges for simple services. Heard the LFM radio ads so I gave them a try. Great alternative! No nonsense and they're very reasonable without the hounding to buy extras. Highly recommend especially for Tafel refugees.

Jerry is terrific to work. LFM is the best in town.

My Mini Cooper was exhibiting vibration at idle that 3 different shops including Mini of Louisville could not diagnose properly. Every shop kept replacing random parts hoping it would fix it. It literary took LFM less than one afternoon to diagnose and completely fix the problem by tightening compressor bolts. What I like about LFM is their fact based approach. They will call you to be present and explain your concerns to their mechanics and proceed to gather facts. then they will show you exactly what is wrong and what is needed to get it fixed. That is a fact based approach with no guessing, which is “exactly” what you want from your mechanic. 5 stars from me.