I contacted GermanTech for significant work (several oil leaks) on my daughters BMW. Not being from the local area, I had to rely on customer reviews and phone communications. I couldn't have been more happy with the results. They provided a free rental for my daughter while her car was in the shop. They also communicated regularly alone the way as they got into the repair and discovered other issues that needed attention beyond what was estimated. I took advantage of a couple of issues and declined others without feeling any pressure from our customer service rep (Bridget). She was very knowledgeable of what was going on with the repair and sympathetic to me trying to get my daughter's car into a safe and derivable condition with consideration of cost to me. At the end of the repair I got a detailed report of what was fixed and what might need attention in the future. Their warranty exceeded the local BMW dealership and other shops I'd called in the area. The facilities appeared clean and well equipped with a number of service bays busy with work. It had a very professional feel to it. I even received a follow-up email asking about my satisfaction with the repair and their availability to service my daughters car in the future. They have earned my confidence and respect for future work. I don't hesitate to give them my highest recommendation!
Thank you for your glowing review, Air Morris! We are thrilled to hear about your positive experience with us at GermanTech. Providing top-notch customer service and expert car repairs are our priorities. We're glad that Bridget took care of you and your daughter, ensuring a safe and reliable vehicle. Your satisfaction and future trust mean a lot to us. We look forward to serving you both again!
- GermanTech MotorWorks LLC