Louisville German Auto Repair

Took my 2018 GLC 300 4Matic in for maintenance service after being dissatisfied at another place. I am satisfied that the required maintenance was completed to the manufacturer standards. Scheduling an appointment was easy and nighttime drop off made it convenient.

These folks are really good at what they do. I especially enjoy the emailed approval document that they send after the assessment. Even included pictures of some of the stuff that needed to be repaired. I was able to go through and approve each thing that I wanted to be completed. Never had that before and it really gave me the time to think and research each item. The work was performed timely and - to me - seemed to be done very professionally. Everyone that I communicated with was very nice and helpful. This place makes me wish I owned more German cars!

I contacted GermanTech for significant work (several oil leaks) on my daughters BMW. Not being from the local area, I had to rely on customer reviews and phone communications. I couldn't have been more happy with the results. They provided a free rental for my daughter while her car was in the shop. They also communicated regularly alone the way as they got into the repair and discovered other issues that needed attention beyond what was estimated. I took advantage of a couple of issues and declined others without feeling any pressure from our customer service rep (Bridget). She was very knowledgeable of what was going on with the repair and sympathetic to me trying to get my daughter's car into a safe and derivable condition with consideration of cost to me. At the end of the repair I got a detailed report of what was fixed and what might need attention in the future. Their warranty exceeded the local BMW dealership and other shops I'd called in the area. The facilities appeared clean and well equipped with a number of service bays busy with work. It had a very professional feel to it. I even received a follow-up email asking about my satisfaction with the repair and their availability to service my daughters car in the future. They have earned my confidence and respect for future work. I don't hesitate to give them my highest recommendation!

I contacted GermanTech for significant work (several oil leaks) on my daughters BMW. Not being from the local area, I had to rely on customer reviews and phone communications. I couldn't have been more happy with the results. They provided a free rental for my daughter while her car was in the shop. They also communicated regularly alone the way as they got into the repair and discovered other issues that needed attention beyond what was estimated. I took advantage of a couple of issues and declined others without feeling any pressure from our customer service rep (Bridget). She was very knowledgeable of what was going on with the repair and sympathetic to me trying to get my daughter's car into a safe and derivable condition with consideration of cost to me. At the end of the repair I got a detailed report of what was fixed and what might need attention in the future. Their warranty exceeded the local BMW dealership and other shops I'd called in the area. The facilities appeared clean and well equipped with a number of service bays busy with work. It had a very professional feel to it. I even received a follow-up email asking about my satisfaction with the repair and their availability to service my daughters car in the future. They have earned my confidence and respect for future work. I don't hesitate to give them my highest recommendation!

Again another satisfied customer. German maintenance is never cheap and cheap work is never good. They somehow made it reasonably and went above and beyond.

The shop was amazing and exceeded my expectations in every way.

These guys definitely over delivered! I had no idea what was going on with my car and I had it towed to their shop and they got me back on the road and did it a day ahead of the time they said that it would be ready.

Staff was very friendly and thorough when diagnosing my wife's 2012 mini and they didn't even charge us for it.

This place is amazing, easy scheduling, VERY good communication. I dropped the car off for fault diagnosis and they gave me a complete and through rundown of everything that the car needed. They had it fixed in less than a day at rates far less then dealership cost. I will only use these guys going forward.